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Table 6-1 summarizes the differences between end users and application users. Application users are leveraged for internal process-level communications between applications. The mentioned applications need to authenticate with CUCM, but application users do not have the ability to interactively log in.
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■ Application users: Application users are associated with applications such as Cisco Unified Attendant Console, Cisco Unified Contact Center Express (UCCX), or Cisco Unified Manager Assistant. End users can have administrative roles based on the user group role configuration. ■ End users: End users are associated with an individual and have an interactive login. There are two types of user accounts in CUCM: CUCM sends authentication requests to an internal library called the Identity Management System (IMS) library, which is responsible for authenticating the user login credentials against the user database.
#How many agent licenses are in use cisco uccx 11.5 password
Users can authenticate with their username and password (alphanumeric) or PIN (numeric), depending on the needs of the application. CUCM is provisioned with a user's first and last name to provide this directory-browsing functionality.ĬUCM IP phone services can be configured to require a user login before providing access to the service. These features include an administrative web page, user web pages, and the following applications:Ĭisco IP Phones can browse corporate and personal directories to find the directory number of a user.
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Several CUCM features require user accounts for authentication purposes.